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AccessoriesAt Custom Box Pakistan (custombox.pk), your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data. By using our website or placing an order, you agree to the practices described in this policy.
Overview
Custom Box Pakistan is a packaging supplier operating through our website custombox.pk, WhatsApp, and other communication channels. We are committed to protecting the personal information of our customers, website visitors, and business partners.
This policy applies to all information collected through:
- Our website at custombox.pk
- WhatsApp communications at +92326 0117159
- Email correspondence at info@custombox.pk
- Phone calls and SMS messages
- Any other interaction with our business
Data We Collect
We collect different types of information depending on how you interact with us. Here is a full breakdown:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, business name | Order processing & communication |
| Contact Data | Phone, WhatsApp, email | Order updates & customer support |
| Delivery Data | Delivery address, city, area | Shipping & courier dispatch |
| Transaction Data | Order details, payment method, amount | Order fulfillment & invoicing |
| Technical Data | IP address, browser type, device info | Website security & analytics |
| Usage Data | Pages visited, time on site, clicks | Improving website experience |
| Communication Data | WhatsApp messages, emails, call records | Customer service & dispute resolution |
| Artwork / Design Data | Logos, design files for custom printing | Custom order production only |
How We Collect Your Data
We collect your information through the following methods:
- Website Forms: When you fill out our contact form, checkout form, or any other form on custombox.pk.
- WhatsApp: When you message us at +92326 0117159 to place an order, request a quote, or ask questions.
- Email: When you send us an email at info@custombox.pk.
- Phone Calls: When you call us directly for orders or inquiries.
- Order Placement: Automatically when you complete a purchase through our website checkout.
- Cookies & Analytics: Automatically through browser cookies and analytics tools when you visit our website.
- Social Media: If you contact us or interact with us through social media platforms.
How We Use Your Data
We use your personal data only for legitimate business purposes. Here is exactly how your data is used:
- Order Processing: To process, confirm, pack, and dispatch your packaging orders.
- Delivery Coordination: To share your delivery address with our courier partners for shipment.
- Customer Communication: To send order confirmations, tracking updates, and respond to your queries via WhatsApp, SMS, or email.
- Custom Printing: To use your submitted artwork solely for producing your custom-printed packaging order.
- Invoicing & Records: To generate invoices and maintain transaction records for accounting purposes.
- Customer Support: To resolve complaints, returns, or disputes related to your orders.
- Website Improvement: To analyze usage patterns and improve our website experience using anonymized analytics data.
- Marketing (Optional): To inform you about new products, promotions, or offers — only if you have not opted out.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Courier & Delivery Partners: Your name, phone number, and delivery address are shared with our courier partners (e.g., TCS, Leopards, Trax, M&P) solely to deliver your order.
- Payment Processors: Payment information is processed through secure payment gateways. We do not store your full card or banking details on our servers.
- Analytics Providers: Anonymized website usage data may be processed by analytics tools such as Google Analytics to help us understand website traffic patterns.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority in Pakistan.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, customer data may be transferred to the new entity under the same privacy protections.
Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website. Here is how we use them:
Required for the website to function. Enable shopping cart, checkout, and login features. Cannot be disabled.
Help us understand how visitors use our website. Data is anonymized. Used to improve site performance and content.
Remember your preferences such as language, region, and previously viewed products for a better experience.
Used to show relevant ads on other platforms. You can opt out at any time through your browser settings.
Managing Cookies: You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality. Most browsers allow you to:
Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.
- SSL Encryption: Our website uses SSL (HTTPS) encryption to protect data transmitted between your browser and our server.
- Secure Payments: Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store full card numbers or banking credentials.
- Access Controls: Access to customer data is restricted to authorized personnel only, on a need-to-know basis.
- WhatsApp Security: WhatsApp communications are end-to-end encrypted by default, providing an additional layer of security for your messages.
- Regular Reviews: We periodically review our security practices and update them as needed to address new threats.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Order & Transaction Records | 5 years | Legal & accounting compliance |
| Customer Contact Details | 3 years after last order | Customer service & re-ordering |
| Custom Artwork / Design Files | 1 year after order completion | Reprint requests & quality reference |
| Website Analytics Data | 26 months (anonymized) | Website performance analysis |
| WhatsApp / Email Communications | 2 years | Dispute resolution & support history |
| Marketing Preferences | Until opt-out or 2 years inactive | Consent management |
After the retention period expires, your data is securely deleted or anonymized so it can no longer be associated with you.
Your Rights
You have the following rights regarding your personal data. To exercise any of these rights, contact us at info@custombox.pk or via WhatsApp:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to processing of your data for marketing purposes at any time.
Right to Portability
Request your data in a structured, machine-readable format for transfer.
Right to Restrict
Request restriction of processing while a complaint or dispute is being resolved.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or courier tracking portals. These include but are not limited to:
- Courier tracking websites (TCS, Leopards, Trax, M&P)
- WhatsApp (wa.me links)
- Social media platforms (Facebook, Instagram)
- Payment gateway portals
Custom Box Pakistan is not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any external sites you visit. Our privacy policy applies only to information collected directly by us.
Children’s Privacy
Our website and services are intended for use by adults and business owners. We do not knowingly collect personal information from children under the age of 18.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@custombox.pk or via WhatsApp. We will promptly delete any such information from our records.
WhatsApp & SMS Communications
A significant portion of our customer communication happens through WhatsApp at +92326 0117159. By contacting us on WhatsApp or providing your phone number during ordering, you agree to:
- Receive order confirmations, tracking updates, and delivery notifications via WhatsApp or SMS.
- Receive occasional product updates or promotional messages (you may opt out at any time by replying “STOP” or informing our team).
- Have your WhatsApp messages stored for up to 2 years for customer service and dispute resolution purposes.
Policy Updates
Custom Box Pakistan reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page.
- Post the revised policy at custombox.pk/privacy-policy/.
- Notify active customers via WhatsApp or email for material changes that affect how we use your data.
Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels. We are committed to addressing all privacy-related queries promptly and transparently.
Our Privacy Commitment
At Custom Box Pakistan, we believe that trust is the foundation of every business relationship. We are committed to being transparent about how we use your data, giving you control over your information, and continuously improving our privacy practices. Your trust means everything to us — and we will never take it for granted.