FAQs - Custom Boxes & Packaging Solutions | CustomBox.pk
  • For orders up to 3k, a 70% advance payment is required for order confirmation.

Frequently Asked Questions

Everything you need to know about our packaging products, ordering process, customization, and delivery across Pakistan.

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Ordering & Payment
Placing an order is simple! Browse our shop, select your desired product and quantity, then add it to your cart. You can also contact us directly via WhatsApp for bulk orders or custom printing requirements. We accept bank transfer, EasyPaisa, JazzCash, and cash on delivery (COD) for eligible orders.
MOQ varies by product. Most stock items like kraft standup pouches, cake boxes, and e-commerce boxes can be ordered in small quantities. For custom-printed packaging, MOQ typically starts from 500–1000 pieces depending on the product type.
Yes! We offer competitive bulk pricing across all categories. The more you order, the lower the per-unit cost. This applies to pizza boxes, tin boxes, standup pouches, and more. Contact us via WhatsApp with your quantity for a custom quote.
We accept the following payment methods:
  • Bank Transfer (all major Pakistani banks)
  • EasyPaisa & JazzCash
  • Cash on Delivery (COD) — available for select areas
  • Online card payment via website checkout
For large custom orders, advance or partial payment may be required.
Orders can be modified or cancelled within 24 hours of placement, provided production or dispatch has not started. For custom-printed orders, cancellation may not be possible once printing has begun. Please contact us immediately via WhatsApp if you need changes.
Products & Materials
Custom Box Pakistan offers a wide range of packaging solutions:
Yes. All food-contact packaging — including kraft bowls, black food containers, transparent food containers, aluminium foil containers, and disposable cups — are manufactured using food-grade materials that comply with food safety standards.
Absolutely! Our eco-friendly product range includes:
  • Compostable biodegradable paper plates
  • Wooden cutlery — spoons, forks, knives, stirrers
  • Paper straws (6mm)
  • Kraft paper bags and bowls
  • Natural loofah products
Our cake boxes cover every cake size:
  • Small: 4×4×4″, 5×5×5″, 6×6×3″ to 6×6×10″
  • Medium: 8×8×3″ to 10×10×12″
  • Large: 12×12×5″ to 18×18×10″
  • Tall/Tiered: 10×10×12″, 12×12×14″, 16×16×16″
Many sizes include transparent windows. Matching cake boards and cake drum boards also available.
We offer premium tin boxes in two styles: Ideal for dry fruits, chocolates, cookies, and premium gifting.
Yes! Our coffee cup range includes:
Customization & Printing
Yes! Custom printing is one of our core services. You can get your logo, brand name, and design printed on most products including pizza boxes, cake boxes, standup pouches, and coffee cups. Please share your artwork in AI, PDF, or high-resolution PNG format.
For best print quality, provide artwork in:
  • Adobe Illustrator (.AI) — preferred format
  • PDF — with outlined fonts and embedded images
  • High-resolution PNG/JPEG — minimum 300 DPI
Our design team can assist with basic layout preparation if needed.
Production time for custom-printed packaging typically ranges from 7 to 15 business days after artwork approval, depending on product type and order quantity. Rush orders may be accommodated — contact us to check availability.
Yes! Samples of most stock products are available. For custom-printed items, a pre-production physical proof can be arranged for an additional charge. Highly recommended for large orders to ensure color accuracy before full production.
Custom sizing is available for bulk orders. If our standard sizes don’t fit your product, we can manufacture packaging to your exact dimensions. Applies to cake boxes, food packaging boxes, pouches, and more. Minimum quantities apply.
Delivery & Shipping
Yes! We deliver nationwide across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and all other cities. Delivery is handled through reliable courier partners to ensure your packaging arrives safely.
Standard delivery timelines:
  • Karachi: 1–2 business days
  • Lahore, Islamabad, Rawalpindi: 2–3 business days
  • Other major cities: 3–5 business days
  • Remote areas: 5–7 business days
Shipping charges depend on the weight, volume, and destination of your order — calculated at checkout. For large bulk orders, we often offer free or subsidized shipping. Contact us via WhatsApp for a shipping quote on large orders.
We primarily serve customers within Pakistan. We also stock DHL-standard shipping boxes for customers who ship internationally via DHL. For international orders of our packaging products, please contact us to discuss feasibility and pricing.
All orders are securely packed to prevent transit damage. We use bubble wrap, shrink wrap, and strong outer cartons. Fragile items like acrylic boxes and tin boxes receive extra protective wrapping.
Food Packaging
We offer a comprehensive restaurant-grade food packaging range:
Yes! Dedicated categories for both: Custom printing available on all bakery and pizza packaging.
Yes! We have a dedicated Zam Zam packaging category featuring clear plastic Zam Zam water bottles with screw caps and Zam Zam disposable glasses — ideal for Hajj and Umrah gift packaging.
Our eco and wooden product range includes:
  • Wooden boat serving trays — small, medium, large
  • Birchwood wooden spoons, forks, and knives
  • Wooden coffee stirrers and honey dippers
  • Ice cream craft sticks
  • Compostable 3-compartment paper plates
  • Natural loofah sponges in various shapes
Pouches & Bags
We carry one of Pakistan’s largest standup pouch ranges:
Yes! Most standup pouches come with resealable zip-lock closures to keep contents fresh. Coffee bags include a one-way degassing valve to release CO₂ while preventing air entry — ideal for fresh roasted coffee. Spout pouches feature a resealable spout for liquid products.
Multiple kraft paper bag styles available:
Yes! We stock standup pouches specifically for pickle and retort pouches for heat-processed food in 250g, 500g, and 1000g sizes. They withstand high-temperature sterilization — perfect for curries, sauces, and ready-to-eat meals.

Still Have Questions?

Our packaging experts are ready to help you find the perfect solution for your business.

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  • info@custombox.pk
  • +923260117159
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